2025 was one of MyTime’s most significant years of product development. As franchise and multi-location brands pushed for greater efficiency, clearer reporting, modern guest experiences, and more automation, we focused on solving real operational challenges — not just adding features.

At the core of this year’s roadmap was one mission: streamlining operations, enhancing customer engagement, and leveraging AI-driven insights to help service-based businesses scale efficiently.

Every release this year supported that mission — and laid the groundwork for transformative improvements coming in 2026.

2025 at a Glance: Improvements That Helped Merchants Operate Smarter

• Faster, more flexible scheduling for complex workflows
• Stronger membership and recurring revenue tools
• Clearer financial reporting and franchise-wide visibility
• More automation and client engagement capabilities
• Better inventory accuracy and margin controls
• Enhanced enterprise security and role-based governance
• A 2026 roadmap designed to modernize the entire front-of-house experience

Smarter Scheduling Built for Real Operational Complexity

Scheduling is one of the biggest sources of friction for multi-location service brands. In 2025, MyTime focused on reducing manual work and eliminating edge-case booking scenarios that slowed teams down.

What we improved

• Support for multi-staff & multi-client services
• Multi-pet & multi-family booking online and in-app
• A new Resource View for assigning rooms & equipment
• Calendar-view online booking for clients
• Expanded support for multi-day appointments

What these features mean

Scheduling now adapts to the way franchise operations actually work — not the other way around.

Value our merchants gained

→ Fewer errors, smoother booking flows, and significantly less back-and-forth between staff and clients.

More Powerful Membership & Recurring Revenue Tools

Memberships are core to predictable revenue, but most systems make them rigid or difficult to manage at scale.

What we improved

• Weekly/biweekly billing options
• Cross-client credit sharing where appropriate
• Ability to restrict value credits by item or service
• Hidden “secret link” purchasing flows

What these features mean

Operators can configure memberships to match their exact business model without losing visibility or control.

Value our merchants gained

→ More stable recurring revenue, increased flexibility, and franchise-wide consistency in how credits and benefits are used.

Financial Reporting & Franchise Oversight That Improved Month-End

Multi-location financials are notoriously time-consuming because systems often handle transactions, royalties, and adjustments differently from store to store.

What we improved

• Enhanced Time-of-Use reporting
• Additional royalty tracking fields
• ACH settlement delay configuration
• POS invoicing capabilities
• More detailed Cloud9 transaction & decline logging

What these features mean

Franchisors and operators finally have clarity into how revenue is earned and how funds move across the business.

Value our merchants gained

→ Faster month-end close, fewer manual adjustments, and cleaner franchise-wide financial insights.

Enhanced Messaging, Automation & Client Engagement

Client communication determines show rates, retention, and rebooking — but most systems treat messaging as an afterthought.

What we improved

• Multi-step pre- and post-appointment messaging
• Integrated NPS surveys
• Automatic fallback delivery (SMS → email → push)
• Dedicated SMS numbers per location
• Text-to-refer from the booking widget

What these features mean

Operators now have reliable, automated communication that keeps clients engaged throughout their lifecycle.

Value our merchants gained

→ Higher show rates, stronger retention, and more referral volume without adding operational load.

Inventory Management Improvements for Faster Decision-Making

Inventory accuracy impacts margins, cash flow, and client experience — especially across large networks.

What we improved

• Filters by brand, vendor, and category
• Margin & pricing edits in vendor profiles
• Out-of-stock filters across all stores
• MIN/MAX editing directly inside POs

What these features mean

Brands get clearer visibility into stock status and profitability across every location.

Value our merchants gained

→ Less shrink, better cash management, and faster decisions on reorders and product strategy.

Enterprise Security & Access Controls for Growing Brands

As franchise networks scale, so does risk. 2025 focused on strengthening governance and reducing unauthorized changes.

What we improved

• IP verification
• More granular role-based access levels
• Expanded audit trail visibility

What these features mean

Strong oversight at both the franchisor and location levels.

Value our merchants gained

→ More control, more accountability, and reduced operational risk.

A Look Ahead: What’s Coming in 2026

2026 will be the most transformative year in MyTime’s history, with advancements that modernize day-to-day operations and deepen platform intelligence.

1. Faster, Modern Scheduler and POS Interface

A complete frontend redesign that improves speed, reduces clicks, and increases ease of use.

Value merchants will gain

→ Faster workflows, easier staff training, and smoother daily operations.

2. AI That Supports Operators Automatically

AI will expand across the platform to surface insights, automate routine tasks, and enhance guest experiences.

Key AI Enhancements Coming

• AI performance benchmarking
• AI alerts for operational issues
• AI receptionist + chatbot with API access
• AI voice booking
• Customer LTV tracking

Value merchants will gain

→ Better decisions, earlier issue detection, and more bookings handled automatically.

3. Smarter Marketing & Revenue Attribution

2026 will bring next-generation tools that show what truly drives revenue across locations.

What’s Coming

• Revenue-based attribution
• New email template designs
• AI-generated campaign copy
• Demographic enrichment

Value merchants will gain

→ Clarity on ROI and better conversion from marketing efforts.

4. Inventory Forecasting (Launching Early 2026)

Predictive forecasting that anticipates stock needs based on demand, seasonality, and location-level patterns.

Value merchants will gain

→ Fewer stockouts, fewer overpurchases, and smarter inventory planning.

5. Operational Efficiency Upgrades for Large Brands

Coming Enhancements

• ADP payroll integration
• Audit trails expanded across settings + availability
• Support for Ingenico AXIUM terminals

Value merchants will gain

→ Lower admin burden and stronger enterprise-wide consistency.

A Note of Thanks — and a Look Ahead

Everything we delivered in 2025 — and everything we’re building in 2026 — is shaped by real conversations with operators. The feedback and real-world experiences shared by our merchants continue to influence our product direction in meaningful ways, and we’re grateful for the trust they place in MyTime.

If you’re exploring MyTime and want to see how these updates can strengthen your operations, we’d be happy to walk you through the platform.

👉 Schedule a conversation with our team to explore how MyTime can support your growth in 2026.

Thank you for being part of this journey. We’re excited for what’s ahead.