Managing tips effectively is crucial—not just for staff satisfaction but also for smooth business operations. We know that accurately distributing tips, maintaining flawless records, and ensuring compliance can seem like juggling on a tightrope. At MyTime, we're here to stabilize that rope and provide solid support every step of the way.
With MyTime Tipping Features you can streamline and simplify your tip management process. Control how tips are handled, regardless of the complexity. From seamless integration with your POS and payroll systems to robust tools that ensure precise tracking and easy tax reporting—leave the heavy lifting to us. Our solution helps you avoid disputes, reduces administrative burdens, and ensures your cash flow remains steady, even on the busiest days.
Dive into MyTime’s tipping features Q&A below and discover how you can transform your daily operations into an efficient, error-free process that boosts both staff morale and customer satisfaction.
Your employees and your customers care about the tipping process. Employees rely on tips as part of their compensation and this is reflective of their satisfaction with the business, which ensures greater employee retention. For employers, ensuring your service providers receive the tips they deserve, and offering customers a smooth tipping experience, is essential. Customers and service providers crave a streamline payment process to prevent confusion and enhance the entire customer journey. Digital payments and better POS systems provide for a more seamless experience that customers are increasingly receptive to and willing to utilize.
There have been a lot of great questions regarding MyTime’s Tipping Features. Like any business you need to know exactly where the money is going by managing its movement. A question we’ve been seeing is how do I request a tip when using a stored credit card for payment? It is as simple as navigating to the desired appointment and creating a ticket. You will be directed to the new ticket page. Expand the dropdown menu and select the desired terminal. Choose the card saved on file and click Request a Tip. The point of sales device will do the rest.
Help article here.
Another great question we get is how to request a tip on a service that was covered by a membership or package? These can be tricky as you have already done the hardwork selling the package and the charge for your service is $0.00. If your client has a membership or package that covers their expenses, you can still request a tip on a service that is $0.00. Navigate to the desired appointment and create a ticket. Select the card on file, key-in card, or swipe card, and take the payment for zero dollars. Enter the card details and then click Add. Another pop-up will appear, prompting you to click Request a Tip.
Help article here.
Another great way to request a tip is via SMS. This is a fantastic feature of MyTime. It saves time, paper, and is a great way to stay connected with your customers. If this feature is enabled, you can send a text message to clients before or during their appointment, giving them the option to add a tip when appointments were booked and paid for online. Add a personal message and make sure they come back for your great service.
Help article here.
For your nostalgic types, let’s tackle the good ol’paper printed receipts. On your POS device select the Print & Settle Later button. After the receipt is printed and the client signs and adds their desired tip amount, select the Settle Payment link in the top right corner of MyTime. Enter the amount and select the Charge button. Let them know about the SMS feature as it is a great way to stay in touch and keep an electronic paper trail.
Help article here.
Splitting tips comes down to two very important things: transparency for employees and customer control. If multiple service providers contribute to a package or bundle, ensuring equitable tip distribution is essential. MyTime facilitates a transparent system for pooling and dividing tips, allowing each employee to clearly see and understand their earnings from the transaction. This will ensure clear and fair tip distribution. As for customers that had multiple services provided, they want to make sure they understand where their tips are going and that they are appropriately divided among the employees they hope to reward.
What if you need to split tips in all the above instances? For all the numerous services a client can add on during their visit with different specialists. It’s easy with MyTime. We made splitting tips automatically available for any multi-staff (ie multi-service) appointment regardless of how the tip is requested with the percentage being based on the value of each service provided. Tips can also be split manually on new or closed tickets regardless of how the tip was requested.
Help article here.
The tips payout method is where employers must be on top of their game. Failing to comply with legal requirements can result in penalties, audits, or lawsuits. On top of that, relying on paying out tips from the cash drawer can lead to mistakes that leave employees frustrated. You need a proper tracking and auditing process so that the right employee gets their tips. Nothing is worse than a cash flow problem. You shouldn’t be running to the bank every day because you don’t have enough cash to provide the appropriate tip amount to each employee. MyTime has many options for paying out tips that keep your company safe, cash flow flowing, and your employees happy.
Another commonly asked question is what are the options for paying out tips? Tips can be paid out from the cash drawer, electronically using ADP Wisely, or added via the Tips Report. So how do I do that?
For paying out tips using ADP Wisely allows you to send tips directly to your staff members, which they can access via a debit card. This integration allows you to transfer tip data from MyTime to Wisely every 24 hours through FTP (File Transfer Protocol). This integration requires an add on subscription, priced at $10 per month per location. If you would like to add ADP Wisely Integration to your plan, please contact [support@mytime.com].
Help article here.
For paying out tips straight from the cash drawer you no longer have to worry about too many hands in the cookie jar. When it comes to withdrawing tips from the register, we've made sure only those with the Take Tips from Register access control can dip in. To withdraw tips, just click the Enter Register button next to the desired register and select Withdraw Tips to complete your action. Every withdrawal is neatly logged as an adjustment in the register, ensuring all “cookie taking” is above board and traceable.
Help article here.
And lastly, how do I add tips using the Tips Report? This is a fantastic way to undercover who's the superstar of your team and collecting the most tips? Check out our Tips Report—it's your crystal ball for understanding staff earnings and customer generosity and keeps you on top of the tax game. The Tips Report can be filtered by staff members, locations, and date range, include all tickets, only closed tickets, or include tips taken in total. To access this report, navigate to Dashboard and select the Reports tab. Under the Staff section, select the Tips report. There is so much great info here but—again—you’ll need to filter it to find the right stuff. After you’ve done that, click on the UPDATE button to generate the data behind your customers and staff.
Help article here.
I hope these answered some of your questions around the MyTime Tipping Features. For more information you can always reach out to our wonderful customer service department or check out our Help Center for more resources. MyTime is full of great features and understanding how to use them makes all of us happy. A positive impact on customer satisfaction, staff morale, and business efficiency is our main goal. With the MyTime Tipping Features you can streamline and simplify your tip management process with seamless integration into your POS and payroll systems. Don’t sweat any longer about accurately distributing tips, maintaining flawless records, and ensuring compliance…we’ve got you covered!